What BT line socket do I have? | BT Business Refresh it now and again and if this is fluctuating then you have a physical problem and will need to check wiring before reporting it as a fault to the helpdesk.

This shows the the speed the router is synchronised at with the exchange. You can check your sync speed in the router config page by navigating to 192.168.1.254 and clicking status, you will see the sync speed like this Sync speed and connection speed are two different things so need to be diagnosed seperately and by different methods. So what is my best option here? Should I request a new router in the hope that it fixes it? Should I go out and buy my own router (suggestions on that are welcome)? Or should I just phone up and cancel it altogether because that seems like the best option at this point. I don’t expect to be getting 52mb download speed constantly especially during peak times but what is the point in me paying for the 52mb package when I could be on the 17mb package and be getting the same speeds? An Openreach engineer visited earlier and told me there was no problems with the line but there could be a problem with the router so I could request a new one but might get charged by BT. Considering I’m paying for up to 52mb I don’t think these speeds are acceptable. Trying to download games on Steam takes forever with the download speed peaking, on average, at 1.5mb. If more than one device is connected to the WiFi it’s practically unusable, any attempt at streaming results in constant buffering and it ends up taking 20 minutes to watch 5 minutes of video. Generally mornings are ok with a download speed of around 30mb but after around 1pm up until early morning it’s been averaging around 2.5mb, regularly even dropping to 0.5mb. However the speeds I’ve been getting are terrible. So I’ve had BT Infinity Broadband in for almost two months now on the 52mb package.

Steam download speed test